You Have Questions? We Have Answers!

 

We get it. It's a little different...

HOW DOES THIS THING WORK?

There are no fins, blades, gears or other mechanical parts to break or rust over time. The Brush Hero turbine works purely on the dynamics of water under pressure, converting applied pressure into turning force, or torque. In simpler terms, your garden hose makes it move! 

 

DOES THE BRUSH CONTINUE TO SPIN WHEN PRESSURE IS APPLIED?

Yes! This is one of the Hero’s coolest features! It can be stopped with very firm hand pressure or by pushing it aggressively into a small space, but generally, the brush keeps spinning.

WHY DOESN'T IT SPIN FASTER?

We get asked this all the time. There seems to be a misconception that faster = better. When it comes to water-powered cleaning, however, fast does nothing but create a wet mess. 

The Brush Hero cleans with strong, steady torque which has the ability to cut through muck efficiently. Any faster and the brush would barely graze the surface.

HOW MUCH WATER DOES IT USE?

The Brush Hero was designed very much with water conservation in mind. At full flow the Brush Hero uses approximately HALF as much water as a standard hose flowing freely. To clean your car with the tool, you'll use about as much water as a bucket and rag car wash. To further reduce water use, the toggle switch can be adjusted to partial flow or can be used to pause between tasks. We're also sell the Flow Pro - a water-saving trigger handle, which ables you to further control water use.


WHAT PRESSURE IS REQUIRED FOR THE BRUSH HERO TO OPERATE?     

The Brush Hero is designed to operate on standard residential water pressure. Lower pressures from rural well systems, for example, could result in lower torque. Even then, the brush will continue to operate as long as there is some positive force.  We actually tried it at a farm, on pump pressure – it still worked fine, just turned with a bit less torque.                   

WHAT ELSE CAN THE BRUSH CLEAN?

EVERYTHING! We’ve tried it on car wheels, barbecues, lawnmowers, motorcycles, pool tile, engines, gutters, lawn furniture, wicker, pets, pumpkins, potatoes and countless other items. We’ve even washed small, messy children – proving one of Brush Hero’s claims to fame…tough on dirt, gentle on surfaces. Brush Hero even works underwater!

DO YOU GUARANTEE THAT THIS THING WON'T SCRATCH MY CAR, KILL MY CAT, RUIN MY MARRIAGE OR CAUSE MY FAVORITE TEAM TO LOSE THE SUPER BOWL?

While we really did create the softer black brush with sensitive surfaces in mind, it was with the expectation that our customers would use common sense. Don't use the Brush Hero on your BMW's body right after cleaning cement and paint mess. While we can guarantee GREAT customer service, we cannot replace cars or boats or pets due to lack of better judgment. 

WHAT IF I JUST DON'T LIKE IT? CAN I GET A REFUND?

We stand by our product with 100% satisfaction guaranteed. If you have a less than stellar experience with any of our products, you are welcome to a return for refund of the purchase price (shipping and handling not included).

WHERE'S MY TRACKING NUMBER?

Immediately after placing your order, you will get an email confirmation with an order number. Shortly after receiving that email, you will get a separate email with your tracking number.

HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP?

Our standard delivery method is USPS Priority Mail, from the Mountain Time Zone. Orders placed by noon are usually processed that day. After noon, they are processed during the next business day. Generally speaking, your order should take 3 - 5 days to ship, depending where you live. Next Day Service is available for an extra charge if you order by noon. 

WHAT IF I HAVE A QUESTION NOT LISTED HERE?

Our customer service department is no joke. They are here to make you happy. You can reach them at [email protected] OR by calling  1-888-550-HERO (4376)